Find out what you can do

If you disagree with a platform's decision to remove, restrict or make a post or account less visible, you can take your complaint to the platform's complaint handling system.

You can take your complaint about a decision by an online platform to the platform's own complaint handling system. In that system, users can submit their complaint electronically and free of charge. The system is easy, accessible and user-friendly and the handling of the complaint is timely, non-discriminatory, careful and involuntary. The decision on that complaint is made by qualified persons and thus not solely based on automated means such as algorithms. A decision is reversed if the complaint shows that it was a wrong decision. How to file a complaint:

1. Instagram
   If your own content has been moderated, you can request a (re)review about it. This can be done in three ways:
   If you click on the notification about your violation for more information about why your content has been removed, you can click 'Request a review' at the bottom and follow the on-screen instructions.
   • Click on your profile picture at the bottom right to go to your profile, click on the three bars at the top right and then on 'Settings and privacy'. Under 'More information and support', click on 'Help' and choose 'Account status'. There, you can click on the content that has been deleted and choose 'Request a review'. Then click 'Send request' and 'Done'.
   • Click on your profile picture at the bottom right to go to your profile, click on the three bars at the top right and then on 'Settings and privacy'. Under 'More information and support', click 'Help' and choose 'Support requests'. There, you can choose 'Violations'. You can then open the update Instagram sent about the decision. At the bottom, you can choose 'More options' and then choose 'Review requests' and click 'Close'.
   
   If you still disagree with Instagram's decision after a review, you may be able to go to Instagram's Supervisory Committee.
   • Open the update Instagram sent about its decision. You can also tap the notification about the violation. If your content qualifies for an objection, you will see a message with a 'Supervisory Committee reference number'. This reference number starts with 'IG', followed by eight digits and letters. You can press that number and then follow the instructions to be directed to the site of the Supervisory Committee. After you log in, you can answer questions about your objection.
   • You have 15 days from the day a decision is taken to file an objection with the Supervisory Committee.
   
   You can find more information about their internal complaint handling system on Meta's website: transparency.fb.com/enforcement/taking-action/complaints-handling-process
2. TikTok
   On TikTok, there are several ways to object to a decision made by the platform:
   • You can object by going to the notification in your inbox. When you click on that notification, you can click 'Object'.
   • For your video, you can click on 'Violation of Community Guidelines: see details'. Then click on 'Object'.
   • You can report your problem via the TikTok website: tiktok.com/legal/report/feedback.
3. Facebook
   • On Facebook, click on your profile picture at the top right. Select 'Settings and privacy' and click 'Settings'. Then click on 'Support inbox'. Open the message Facebook sent you about removing this content. Click 'Disagree with decision' if you see this option.
   • If Facebook has reviewed your content and you still disagree with our decision, you may be able to appeal to Facebook's Oversight Board. You do this by clicking on 'Your violations' in your Support inbox. If you qualify for an objection, you will see a message with a reference number from the Oversight Board. On the Oversight Board website, you can use that to file an objection.
4. LinkedIn If your account has been restricted or content removed and you think this is wrong, you can appeal the decision. Linkedin will then reassess your account. You do so by replying to the content removal notice.
5. X
   • You can appeal on X's site if you disagree that your account has been suspended: help.twitter.com/forms/account-access/appeals/redirect
   • If your account has been locked or restricted, you can find out what you can do about it here: help.twitter.com/managing-your-account/locked-and-limited-accounts
6. YouTube
   • If your video has been removed, and you disagree, you can object. You must then log in to YouTube Studio and click on 'Content' in the left-hand menu. You then choose the video you want to object to. Go to the 'Restrictions' column, click on the type of restriction and 'Object'.
   • If you disagree that you would have violated the community guidelines, you can object. You do so by clicking on 'Channel violations' in the YouTube Studio dashboard. You then choose 'Object'.
   • If you are (no longer) allowed to use the YT Partner Programme, you can object. You can do so by logging into YouTube Studio. Then go to 'Generate income'. You will then see the option 'Object if you think we made a mistake'. Click on 'Start objection'.

You can also go to an out-of-court dispute resolution body.

You can take a dispute with an online platform to an out-of-court dispute resolution body. The decision of this organisation is not binding.

The route to court also remains open.

You can always go to court if you disagree with a platform's decision.

If you suspect a platform is not complying with the Digital Services Act, you can file a complaint with the national Digital Services Coordinator.

You can file a complaint with your national Digital Services Coordinator if a platform does not comply with DSA rules. The coordinator can then forward the complaint to another country and/or another competent authority and/or attach an opinion. During the procedure, users have the right to be heard and are kept informed about the status of the complaint.